Physical Damage Return Guidelines

* Contact JCK Computing customer service department immediately for all physical damage cases. JCK Computing will expedite your case. We will make sure you have speedy replacement if the physical damage is covered by JCK Computing.

* Do not report physical damage as DOA. This will confuse our service department and delay the process.

* No matter the physical damage is covered by JCK Computing or not, our customer service will try our best to obtain the fairest and the fastest replacement or repair from manufacturers in a timely manner.

Physical Damage Covered by JCK Computing

* Physical damage due to manufacturer's defect of workmanship.

* Physical damage caused by JCK Computing delivery. Customer has to report the incident to customer service or sales immediately.

Physical Damage NOT Covered by JCK Computing

* Physical damage caused by third party carrier. Customer has to notify our customer service or sales immediately so that we can reship items and report the incident to the carrier.

* Physical damage due to misuse and mishandling.

All labels added by customer after purchase must be removed prior to returning to JCK Computing or return may be refused. CREDIT MAY BE ISSUED ONLY FOR ITEMS REQUESTED AND RECEIVED BY ASI WITHIN FIRST 15 DAYS OF INVOICE DATE. CREDIT MUST BE REQUESTED BY CUSTOMER AT TIME THIS REQUEST IS MADE OR A REPLACEMENT WILL BE PROVIDED. CPU AND MEMORY MAY NOT BE RETURNED FOR CREDIT AND WILL BE FOR DOA (AS NEW) OR REPAIR / REPLACE ONLY. ONLY FOR CREDIT Returns: RETURN ALL DISK, MANUAL, CABLE, RETAIL PACKAGING ORIGINALLY PROVIDED OR CREDIT MAY NOT BE ISSUED. Due to market fluctuations, the amount of credit is based on Current Market value at time JCK Computing receives the product return from customer, i.e. (credit amount pricing to be lowest price between current price and price paid). Credit return subject to 15% restocking based on type return and/or after 7 days. All RETURNS FOR CREDIT are posted to customer account. RETURNS FOR CREDIT are not mailed.

ALL OTHER RETURNS SHIP ITEM FOR REPAIR ONLY.DO NOT SHIP DISKS, MANUAL OR CABLES, AS THEY CANNOT BE RETURNED. Only the defective item returned will be repaired or replaced, not accessories.

DOA items received will be for immediate replacement. DOA term applies ONLY FOR ITEMS REQUESTED BY ORIGINAL JCK Computing CUSTOMER AND DOA ITEMS MUST BE RECEIVED BY ASI WITHIN THE FIRST 30 DAYS OF ORIGINAL ASI CUSTOMER INVOICE DATE.

REPAIR ITEM WILL BE REPAIRED OR REPLACED AND WARRANTY PERIOD IS BASED ON MANUFACTURER, WHICH CUSTOMER WILL BE REFERED DIRECT FOR SERVICE, UNLESS PRODUCT SUPPORT MUST GO THROUGH ASI BASED ON VENDOR. JCK Computing refers customers to certain manufacturers after the DOA period to process repair RMA. Should the manufacturer refuse service, contact JCK Computing.

Manufacturer return policy may differ from JCK Computing and should manufacturer have warranty or policy change, JCK Computing will abide by their changes.

REPAIR ITEMS MUST BE RECEIVED BY JCK Computing WITHIN LIMITED JCK Computing WARRANTY PERIOD OR 1 YEAR OF ORIGINAL INVOICE DATE (WHICHEVER APPLIES). SHIPPING INSTRUCTIONS: ONCE YOU OBTAIN AN RMA NUMBER, PRODUCTS MUST BE RETURNED WITHIN 10 WORKING DAYS. AFTER 10 WORKING DAYS THE RMA WILL BE CANCELLED AND YOU MUST OBTAIN A NEW RMA NUMBER. ALL RMA NUMBERS PROVIDED MUST BE CLEARLY PRINTED OR LABELED ON THE OUTSIDE OF EACH CARTON YOU ARE RETURNING. PROPERLY PACKAGE ALL RETURNS WITH EQUAL TO, OR BETTER THAN ORIGINAL PACKAGING TO PREVENT DAMAGE DURING SHIPPING. IMPROPER PACKAGING MAY RESULT IN PHYSICAL DAMAGE AND WILL VOID WARRANTY. UNAUTHORIZED RETURNS WILL BE REFUSED.

Full terms and conditions, please see warranty statement.

Rev.8.4 2/17/2003

Ship Returns To:

JCK Computing, Customer Service, 1817 N Symphony St., Anaheim, CA 92807